🛠️ Technical Support
Get help with technical issues, bugs, and errors.
How do I update the app?
To update the app, follow these steps:
- Open your device's app store (Google Play Store for Android or App Store for iOS)
- Search for "Yasuni" or check your list of installed apps
- If an update is available, you'll see an "Update" button
- Tap "Update" and wait for the process to complete
- Once updated, open the app to enjoy the latest features and improvements
Why is the app crashing?
The app may crash due to various reasons:
- Outdated version: Ensure you have the latest update installed
- Low device storage: Free up some space on your device
- Corrupted data: Try clearing the app cache
- Device compatibility: Verify your device meets the minimum requirements
If the problem persists, please contact our support team.
How do I clear the app cache?
To clear the app cache:
On Android:
- Go to Settings > Apps > Yasuni
- Tap "Storage" > "Clear Cache"
On iOS:
- Uninstall the app
- Restart your device
- Reinstall the app from the App Store
Why am I not receiving notifications?
If you're not receiving notifications:
- Check your device settings: Ensure notifications are enabled for Yasuni
- Check Do Not Disturb mode: Make sure it's not blocking notifications
- Update the app: Ensure you have the latest version
- Check internet connection: Notifications require an active internet connection
If issues persist, try reinstalling the app.
How can I report a bug?
To report a bug:
- Open Yasuni app
- Open side menu by swiping from left to right or tapping on the three lines in the top left corner
- Tap on "Support"
- Select reason for contacting support
- Describe the issue in detail
- Tap "Report" to submit your request
Why is my location not updating?
If your location isn't updating:
- Check app permissions: Ensure Yasuni has permission to access your location
- Verify device location services: Make sure GPS is enabled on your device
- Check internet connection: A stable connection is needed for location updates
- Restart the app: Close and reopen Yasuni
If the problem continues, try restarting your device.
How do I contact direct technical support?
To contact our technical support team directly send an email to [email protected].
Our support team aims to respond within 24-48 hours. For faster assistance, check our other articles on help center.